Privacy policy

Welcome to the Privacy Policy section for Veloraqua, accessible at www.veloraqua.com

Collecting Personal Information

At Veloraqua, we are committed to protecting your privacy and maintaining transparency regarding how your information is collected and used. When you visit our Site, certain details about your device may automatically be collected, including your browser type, IP address, time zone, and cookies stored on your device. While browsing the Site, we may also gather information about the pages or products viewed, referral websites or search terms, and how you interact with the Site. This information is collectively referred to as "Device Information."

We collect Device Information using several technologies, including:

• Cookies: Small data files stored on your device that often contain anonymous identifiers. More information about cookies and how to disable them can be found at http://www.allaboutcookies.org.
• Log files: These track activity on the Site and may collect information such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.
• Web beacons, tags, and pixels: Electronic technologies used to monitor browsing activity and customer interaction with the Site.

When you place an order, we may collect personal information including your name, billing address, shipping address, payment details, email address, and phone number. This information is referred to as "Order Information."

Throughout this Privacy Policy, the term "Personal Information" refers to both Device Information and Order Information.

Using Your Personal Information

We primarily use Order Information to fulfill purchases placed through the Site, including payment processing, shipping coordination, invoices, and order confirmations. Additionally, Order Information may be used to:

• Communicate with customers regarding orders or support inquiries
• Identify and prevent potential fraud or security risks
• Provide relevant product updates, marketing communications, or promotional offers based on customer preferences

Device Information helps us improve website functionality, monitor analytics, understand customer behavior, and evaluate the effectiveness of marketing campaigns.

Sharing Your Personal Information

We may share Personal Information with trusted third-party providers that assist in operating our website and services. For example, our online store is powered by Shopify. You can learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to better understand how visitors interact with our Site. Additional details regarding Google’s privacy practices are available here: https://www.google.com/intl/en/policies/privacy/. You may opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also disclose Personal Information when necessary to comply with applicable laws, respond to legal requests, or protect our legal rights and prevent fraudulent activity.

Behavioral Advertising

We may use your Personal Information for targeted advertising and personalized marketing purposes. More information regarding targeted advertising is available through the Network Advertising Initiative.

To opt out of targeted advertising, you may visit the following platforms:

• Facebook
• Google
• Bing

You may also manage advertising preferences through the Digital Advertising Alliance portal at: http://optout.aboutads.info/.

Do Not Track

Please note that our Site does not modify its data collection practices when a Do Not Track browser signal is detected.

Your Rights

If you are a resident of the European Economic Area (EEA), you may request access to, correction of, or deletion of your Personal Information. To exercise these rights, please contact us using the information below.

Please note that your information may be transferred outside Europe, including to Canada and the United States, for operational and contractual purposes.

Data Retention

We retain Order Information for our business records unless and until a deletion request is submitted.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operations, legal requirements, or regulatory obligations.

Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us using the details below:

Contact Information