Terms of service

This website is operated by Veloraqua.com. Throughout the Site, the terms “we,” “us,” and “our” refer to Veloraqua.com. Veloraqua.com provides this website, including all information, services, tools, and content available through the Site, conditioned upon your acceptance of all terms, policies, conditions, and notices described here.

By visiting our website or purchasing products from us, you engage in our “Service” and agree to comply with the following Terms of Service (“Terms”), including any additional terms, policies, and conditions referenced herein or available through hyperlink. These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before accessing or using the website. By using any portion of the Site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.

Any new features, tools, or services added to the store will also be subject to these Terms. The latest version of the Terms of Service may be reviewed at any time on this page. We reserve the right to update, modify, or replace any portion of these Terms by publishing changes on our website. It is your responsibility to review this page periodically for updates. Continued use of the Site following any changes constitutes acceptance of those revisions.

Our store is hosted by Shopify Inc., which provides the e-commerce platform used to offer our products and services.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for any minor dependents to use this Site.
You may not use our products or services for any unlawful or unauthorized purpose or violate any laws in your jurisdiction while using the Service.
You must not transmit any viruses, malware, worms, or destructive code.
Violation of any Terms may result in immediate termination of access to our Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding payment information) may be transferred unencrypted across various networks and adapted to technical requirements of devices or systems. Payment information is always encrypted during transmission.
You agree not to reproduce, duplicate, resell, or exploit any portion of the Service without our written authorization.
Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Information available on this Site is provided for general informational purposes only. We do not guarantee that all content is accurate, complete, or current.
Historical information may appear on the Site for reference purposes only and may not reflect the latest updates. We reserve the right to modify website content at any time without obligation to update existing information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products and services may change without prior notice.
We reserve the right to modify, suspend, or discontinue the Service or any portion of the website without notice.
We shall not be liable for any modification, suspension, discontinuation, or pricing adjustment related to the Service.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online and may have limited quantities subject to our Return Policy.
We make reasonable efforts to display product colors and images accurately; however, we cannot guarantee that your device’s display will reflect exact product colors.
We reserve the right to limit sales by individual, geographic region, or jurisdiction and may discontinue products at any time.
Product descriptions, pricing, and availability may change without notice.
We do not guarantee that products, services, or information will meet all expectations or that errors will always be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. Restrictions may apply to orders placed under the same account, payment method, or billing/shipping address.
If changes or cancellations occur, we may attempt to notify you using the contact details provided during checkout.
You agree to provide accurate and current billing, payment, and account information and to update this information when necessary.
Please review our Return Policy for additional details.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
These tools are provided “as is” and “as available” without warranties or guarantees of any kind.
Your use of optional third-party tools is entirely at your own discretion and risk.
Future features or services introduced through the Site will also be governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, or services available through the Site may include materials from third parties.
Third-party links may direct you to external websites not affiliated with us. We are not responsible for reviewing or evaluating third-party content, policies, or transactions and assume no liability related to those websites or services.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you provide comments, ideas, suggestions, or other submissions, you agree that we may use, edit, publish, or distribute them without restriction or compensation.
We are not obligated to maintain submissions in confidence, provide payment, or respond to comments.
We reserve the right to remove content deemed unlawful, offensive, threatening, or in violation of intellectual property rights or these Terms.
You are solely responsible for the content and accuracy of any submissions you provide.

SECTION 10 - PERSONAL INFORMATION
Submission of personal information through the Site is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
The Site or Service may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct errors, update information, or cancel orders if inaccurate information is identified, including after an order has been submitted.
We are not obligated to update information unless required by law.

SECTION 12 - PROHIBITED USES
You may not use the Site or its content for unlawful purposes, to violate regulations or laws, or to infringe intellectual property rights.
Prohibited uses also include transmitting malicious code, collecting personal information unlawfully, spamming, harassing others, or interfering with website security features.
Violation of prohibited uses may result in termination of access to the Service.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free operation of the Service.
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
Veloraqua.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the Service or products purchased through the Site.
Certain jurisdictions may not permit some limitations of liability, so portions of this section may not apply to you.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Veloraqua.com, its affiliates, employees, and partners from any claims, liabilities, or expenses arising from your breach of these Terms or violation of applicable laws.

SECTION 15 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain enforceable to the fullest extent permitted by law.

SECTION 16 - TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate your access to the Service at any time without notice if you violate these Terms.

SECTION 17 - ENTIRE AGREEMENT
These Terms and any posted policies constitute the complete agreement between you and us regarding use of the Service and supersede prior communications or agreements.

SECTION 18 - GOVERNING LAW
These Terms and any related agreements shall be governed by the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
The latest version of the Terms of Service is always available on this page.
We reserve the right to update or replace these Terms at any time. Continued use of the Site after updates are posted constitutes acceptance of those changes.

Contact Information

Online store: "Veloraqua"

Company name: "Gracia 22 LLC"

Address: 1845 Sw 118 Ct #84
Miami, FL 33135, United States

Phone: +13073067439

E-Mail: support@veloraqua.com

Contact Hours: 10 AM to 7 PM EST, Monday to Sunday

Contact us, and we’ll get back to you within 12 hours. No need to worry – we’ve got you covered!

Or via our contact form on the Contact Us page

We greatly appreciate your feedback and suggestions. Feel free to reach out with any questions or comments you may have; we're here to help!