Refund policy

If you decide that your purchase is no longer needed, Veloraqua offers a 30-day return period beginning the day after your order is delivered. To start a return request, please contact us at support@veloraqua.com for assistance and return instructions.

Return Policy Conditions:

• The product must remain unused and in its original condition.
• Manufacturer seals must remain intact where applicable.
• The item must not show signs of damage caused by customer handling or misuse.
• The product should be returned in its original packaging. To initiate a return, contact us at support@veloraqua.com with the reason for the return request, and our support team will provide return authorization details and further instructions.

Once the returned item is received and inspected by our logistics department, Veloraqua will process the approved refund within seven business days.

Steps for Returning Your Item:

1. Check Return Eligibility: Ensure your return request is submitted within 30 days from the delivery date.
2. Contact Customer Support: Reach out through email, phone, or our website with your order information and the reason for the return. Our team will review your request and provide the next steps if eligible.
3. Prepare the Package: Carefully repack the product in its original packaging together with all included accessories and documentation. The item must remain unused and undamaged.
4. Include Return Authorization: Place the return authorization information and a brief note explaining the return reason inside the package.
5. Ship the Return: Use a trackable and insured shipping method when returning the product. We are not responsible for packages lost during transit.
   
   
6. Notify Us: After shipment, send us the tracking information so our team can monitor the return process.
7. Receive Confirmation: Once the returned product is delivered and inspected, we will notify you regarding approval of the refund.
8. Refund Process: Approved refunds will be credited to the original payment method within seven working days after the return has been accepted.

For damaged, defective, or incorrect items, please notify us at support@veloraqua.com within 48 hours after delivery. Eligible faulty products may be returned within 30 days for a replacement or full refund without additional shipping charges.

Order Cancellation: Orders may be canceled or modified free of charge before shipment confirmation is issued. Once an order has been shipped, the standard return policy will apply.

Lost Shipments: If your package has not arrived within two days after the estimated delivery date, please contact our customer support team. We will investigate the shipment with the carrier, and if the package is officially declared lost, you may choose between a refund or a replacement shipment.

Refund Details: Refunds are processed after returned items are received and inspected by our warehouse team. Approved refunds are issued to the original payment method within seven working days.

For any additional questions regarding returns, refunds, or exchanges, please contact the Veloraqua customer support team.

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